FAQ

General

1. Why does the price of currency change all the time?
Our prices are set according to our stock levels and are edged to remain competitive with other sites. Additionally, our prices rise and fall to match the supply and demand of each game and server.

2. Is OwnYo.com affiliated with any game companies?
No. OwnYo.com is a completely independent company that has emerged as a result of the demand for currency in online games. We do not have any affiliations with any game companies at this time.

3. Live Help is not responding. What's wrong?
The speed of the live chat connection also depends on the type of Internet connection used, the Internet Service Provider (ISP), and the time when you are accessing the website. If you are using a 56K modem dial-up, you tend to experience slower speed. If our support staff is not available, you can always leave a message with contact email so we can get back to you asap.

4. Why do I only receive part of my order?
Due to limited supply of certain servers, we might break down your order into smaller quantities to delivery. If you only received 500 of your 1000 Gold order for example, just don’t get panic, the rest of your order will be send to you soon, generally within 12-24 hours.

Placing an order

1. I have ordered on the wrong server or character name. What should I do?
Please send us an email from your Paypal email address that you have placed the order from and include your Order number and the correct server or character name. We will make delivery according to the new instructions given.

2. Are there discounts for larger orders?
The good news is YES. This will be based on a case by case basis. Please contact us via Live Help or email us.

3. How do I check on the status of my order?
You can check your order at http://www.OwnYo.com/User/TrackOrders.aspx

4. Why does my order require phone verification?

We like to take all possible steps to protect our clients' details as well as the integrity of OwnYo.com. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.

Delivery

1. How is delivery accomplished?
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

2. How long does delivery take?
We can usually deliver within 10-20 minutes for Guild Wars, EVE ONLINE, 1-24 hours for WOW GOLD.

3. Where do you deliver to?
We will deliver to any character and server that you are on in game.

4. Why does my order require phone verification?

We like to take all possible steps to protect our clients' details as well as the integrity of OwnYo.com. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.

Payment Options

1. What forms of payment does OwnYo.com accept?
We accept payment through a verified Business Paypal account: Visa, Mastercard, American Express, Discover are all accepted. Checking account can be used to make echeck payments (takes 3-4 days to clear)

2. How long does it take for my payment at www.paypal.com to be processed?
Credit Card/ Paypal account balance – Processing is instantaneous and delivery can be made anytime after we receive the payment in our account.

E-check – Processing takes up to a 4 business day wait until the funds have cleared.

3. What is PayPal and how does it work?
Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites such as amazon.com, eBay and of course IGE. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.

Safety

1. Is this business safe or legal?
OwnYo.com has conducted business for over 4 years, and served hundreds of thousands of customers. We conduct hundreds of transactions per day, and we are adding new games to our roster every month. The stock we have available has been purchased legitimately from game players the world over who chose to sell their excess.

2. Why do I have to send money first? How do I know you will uphold your part of the transaction?
We are a eBay Power seller, with 2000+ unique feedbacks.

We are also Paypal verified and have achieved a Paypal community rating over 3,000, which means that over 3,000 unique verified Paypal customers have ordered from OwnYo.com and received their delivery with no complaints whatsoever, not to mention the thousands of unverified people.

3. How to protect from imposters?
It is always safer to deal with a well known trader and seller. The following procedures are now implemented at OwnYo.com for all trades and purchases to protect our customers from being scammed.

  1. When purchasing products make sure you are always make your payment ONLY to wgpaypal@gmail.com on our website. Check the spelling! Some scammers use minor variations in spelling to fool you! If someone asks you to send a payment to another address for ANY reason, it's not us!
  2. When dealing with OwnYo.com staff over Live Help, IF YOU ARE ASK TO HAND ANYTHING OVER FIRST before getting something when trading, send an email to wgpaypal@gmail.com with a password for him to repeat to you in a game if you are unsure!
  3. An additional safety feature is to click on the Live Help Button on our website. That links you directly to an OwnYo.com staff.

When you follow the above procedures, your trade or purchase from OwnYo.com will always be 100% safe!

4. I'm worried about the privacy of my details?
We do not disclose your details to any third party. If you want to find out more about our policy go to Privacy Policy in the footer area on the homepage.